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We've recently secured approval to support a UK Government organisation that has successfully used a service design-led approach to uncover user needs, solve complex problems, and launch new digital services. Following this success, they are looking for a Service Designer to help shape and mature their service design capability.   You'll join a multidisciplinary team of UX consultants, service designers, digital innovation consultants, project managers, solution architects, visual designers and developers. They have a strong track record of delivering award-winning digital services that meet Government Digital Service (GDS) standards.   You will: Play a key role in growing an established service design practice. Take ideas from discovery through to delivery, supported by an experienced in-house technology team. Enjoy real autonomy, working directly with senior stakeholders and civil servants from day one. Help solve meaningful public sector challenges and shape new digital services.   You'll have experience across the service design lifecycle, including user research, ethnography, workshop facilitation, journey mapping, ideation and high-level prototyping. A background in interaction or UX design is also welcome if you've developed strong research and service design skills.   You will be working on Security Cleared level projects. If you're interested in learning more, we'd be happy to arrange an informal conversation.

A growing, independent MSP supporting SMEs across London and the South East are looking for a customer-focused 1 st Line Service Desk Engineer to deliver outstanding support, resolve issues at first contact wherever possible, and build the skills to progress into 2 nd Line. This is office based 4 days a week with the option to WFH on Friday's.   What you'll do Provide first-line technical support across Microsoft 365, Windows 10/11 and networking. Resolve incidents and service requests while delivering excellent customer service. Troubleshoot Microsoft 365, PCs, printers, VPNs, Wi-Fi and connectivity issues. Monitor and respond to alerts using HaloPSA, NinjaOne and Hudu. Escalate complex issues with clear diagnostics and accurate documentation.   What we're looking for At least 1 year's commercial IT support experience (MSP experience desirable). Good Microsoft 365 administration and Windows troubleshooting skills. Understanding of DNS, DHCP, TCP/IP and VPNs. Strong communication skills with a genuine customer-first attitude. A desire to learn, develop and build a career in IT.   Why join us? Independent, technically led MSP with no private equity ownership. Modern automation-first tools that let you solve problems, not just log tickets. Clear progression into 2nd Line with funded training and certifications. Annual bonus, birthday leave, Perkbox, weekly team lunches and quarterly socials. Friendly, supportive team and genuine opportunities to grow as they expand.   If you're looking for a 1st Line role where you'll learn quickly, work with modern technologies and have a clear path to the next stage of your career, we'd love to hear from you.

A growing, independent MSP supporting SMEs across London and the South East is looking for a talented 2 nd Line Service Desk Engineer to resolve complex technical issues, deliver infrastructure and Microsoft 365 projects, and help mentor the 1 st Line team. This is office based 4 days a week with the option to WFH on Friday's.   What you'll do Resolve escalated support issues across Microsoft 365, Windows Server, networking and endpoints. Deliver project work including M365 migrations, Intune deployments and infrastructure upgrades. Troubleshoot hybrid environments, Active Directory, Entra ID and Intune. Improve automation, documentation and service quality using HaloPSA, NinjaOne, CIPP and Hudu. Coach 1 st Line engineers and share technical knowledge.   What we're looking for 3+ years' commercial IT support experience, ideally within an MSP. Strong Microsoft 365, Windows Server and Active Directory knowledge. Experience with Intune, Entra ID and networking (VPNs, firewalls, routing). A structured troubleshooting approach and excellent customer service skills.   Why join us? Independent, technically led business with no private equity ownership. Clear progression to 3rd Line and Projects as they grow. Vendor training and funded certification. Annual bonus, birthday leave, Perkbox, weekly team lunches and quarterly socials. Modern equipment and a supportive, collaborative team culture.   If you're looking for a role where you'll build your technical skills, work on varied technologies and have genuine opportunities to progress, we'd love to hear from you!

2nd Line Support Technician Location: Ashbourne, Derbyshire Working pattern: Permanent, 3 days per week on-site Salary: Circa £34,000 plus benefits We are seeking an experienced 2nd Line Support Technician to provide technical support across the organisation on a permanent basis. This role will focus on delivering high-quality 2nd and 3rd line support, maintaining secure and resilient IT systems, and supporting users on site three days per week in Ashbourne. You will be responsible for troubleshooting and resolving complex incidents, supporting Windows Server, VMware, Microsoft Azure, Entra ID, Intune and Microsoft 365 environments, and helping to maintain device compliance. The role also involves supporting Cyber Essentials activities, network infrastructure, system maintenance, and continual service improvement. Key Responsibilities Provide support for desktops, laptops, mobile devices, servers and cloud services. Deliver on-site technical support three days per week. Support staff with issuing equipment. Administer Azure, VMware, Entra ID, Intune and Microsoft 365. Support Cyber Essentials and Cyber Essentials Plus activities. Carry out maintenance, patching and monitoring. Resolve complex incidents and support problem management. Maintain documentation, asset records and security standards. About You You will have strong experience in 2nd line IT support, excellent troubleshooting skills, and good knowledge of Microsoft and infrastructure technologies. You'll be confident working independently, user-focused, and able to contribute to a secure and efficient IT environment.